To get started you have sign up with us at www.smartly.sg/signup and go through the risk assessment process which on average takes you 3 minutes. And don’t worry the risk assessment is for free and does not require any personal information from you.
Account setup with Smartly is fast. After going through the risk questionnaire which takes you about 3 minutes you have to go though the sign up process which you can complete under 5 minutes. Once you have completed the first two steps your account will go under validation process. Once your account is approved you can start using the platform. All in total might take from 30min to 2 hours.
No there are no fees associated when getting started with Smartly.
The minimum age requirement to open an account with Smartly is 18 years old.
You can start as low as S$50.
Its up to you but minimum deposit is S$50.
We take you through a online risk assessment process which in the end gives you an risk score. You can go through the process here: www.smartly.sg/signup
As of today we don’t allow you to make any changes to the portfolio allocations. The only change you can make is to your risk score which then makes changes to the portfolio itself. For example if we give you a risk score of 5 and you feel like that you are more of a risk score of 7 then you can make that change on your own.
We collect personal info to validate our users and to comply with all the regulations set out by MAS (Monetary Authority of Singapore).
First, the annual management fee ranging from 1% to 0.5% more info at www.smartly.sg/pricing.Secondly the ETF fee (expense ratio) averaging 0,16%.
Yes ETFs have a fee (expense ratio) averaging 0.09% - 0.16%.
No we don’t charge for deposits.
No you don’t have to pay for any withdrawals.
Fees are deducted at the end of each month and Smartly does it automatically. You as a user don’t have to worry about paying the fees.
We don’t charge a sales charge.
No. We are fully transparent about our pricing model. If you have any questions please write to our support staff at [email protected]
No. There are no hidden fees associated with your Smartly account.
Fees are calculated at the end of each day when markets close. For example if you invest for 1 week we charge you for 1 week and that’s it.
We invest into ETFs due to several reasons. For example low expense ratios, diversification and liquidity. For example by investing into any of our portfolios you’ll get exposure to global markets at a fraction of a cost.
What sets us apart from financial advisors is that at Smartly everything is digital, automated and fast. In other words we have taken the traditional financial advisor and turned him/her into a software. As a result of that we are 2-4x times more cost-efficient then a human financial advisor.
All portfolios move and require rebalancing. Rebalancing is fully automated with Smartly. How it works? We allow a 5% drift on portfolios meaning if your portfolio should drift more than 5% we automatically rebalance your portfolio back to your original allocation. Also if there are updates to the portfolios from our side we we'll automatically rebalance your portfolio(s). You don't have to worry about rebalancing.
Passive investing is an investment strategy that aims to maximize returns over the long run by keeping the amount of buying and selling to a minimum. The idea is to avoid high fees and constant buying and selling that potentially occur from frequent trading.
Yes you can set up multiple goals with Smartly.
We invest in US ETFs that require USD for an investment. Therefore, we convert all non-USD currencies into USD.
Yes you can close your account at any time with no extra cost.
No you are not. You are free to close down your account at any time with no extra cost.
You can change your risk score under “portfolio” tab inside the platform or at the end of risk assessment test.
Yes you can change your risk score at any time and it does not cause any extra cost for you.
Depositing funds into your Smartly account is only for users who have signed up and have been validated by Smartly compliance team. After that you just click on “add money” and follow the steps.
There are no fees when depositing from Smartly side.
On average it takes 2-3 days for funds to reflect on your Smartly account.
Users have to provide their bank account details in order for us to validate that the funds transferred belong to person signing up with Smartly. For example if we have user signing up and then that same user asks his friend to transfer funds to Smartly we cannot accept the funds. In that case funds will be sent back to an account where they were sent.
Our support will notice and get back to you. If you noticed the mistake on your own you can write to [email protected]
No there is no limit.
Yes you can but that needs to be done by the user (setting up the auto deposit through their bank).
Simply let us know how much you’d like to withdraw and we’ll sell your investments. Under the tab “transfers” you can find a button “withdraw” enter the amount and you are done.
We don’t charge you for withdrawals.
On average it takes 2-4 days
We use multi-factor verification and SSL. On top of it we use 256-bit encryption to protect your data down to the server-level.
Yes. Even if something were to happen to Smartly your money is still safely held by Saxo Capital an MAS licensed broker and DBS Bank, Singapore’s leading bank.
Your money is kept with Saxo Capital (our broker) an MAS licensed broker in Singapore.
Yes we use the latest encryption technologies to protect your data. We do not share your data with anyone.
If any of the following should happen your money is always safe. Your investments are safely held by Saxo Capital an MAS licensed broker and DBS Bank, Singapore’s leading bank.
Smartly employs 256-bit encryption to secure all your information, from personal info to transaction history. We use Secure Sockets Layer (SSL) to help ensure all information in our app and website is protected.
Your session may automatically end and require you to sign back in; this protects your account and lowers the risk of unauthorized access on an unattended phone.